These terms govern your use of the Washify platform (the apps at app.washifyy.com and partner.washifyy.com and this website), operated by Washify, 66/1, Havelock Road, Colombo 05, Sri Lanka (“Washify”, “we”). By creating an account you agree to them.
1. What Washify is
Washify is a marketplace that lets customers discover and book car wash services offered by independent car washes and mobile washers (“Partners”). The wash itself is provided by the Partner, not by Washify. Prices, service descriptions and opening hours are set by Partners.
2. Accounts
You sign in with your Sri Lankan mobile number and a one-time code sent by SMS. Keep your phone secure; you are responsible for activity on your account. You must be 18 or older, or use the service with a guardian’s consent. One person, one account.
3. Bookings, cancellations and no-shows
- A booking is a reservation of a time slot with a Partner at the price shown at booking. Any home-visit call-out fee is shown before you confirm.
- You may cancel free of charge up to the cancellation window shown in the app (by default 2 hours before the slot). Late cancellations and no-shows are recorded on your account; repeated no-shows may limit your ability to book.
- Partners may cancel in exceptional circumstances (weather, breakdown); you will be notified and nothing is charged.
- Paying. You choose: pay at the car wash (cash or whatever the Partner accepts) or pay online in the app by card. Online payments are processed by a licensed Sri Lankan payment gateway; Washify never sees your full card number. If you save a card, it is stored by the gateway under its security certification, never by Washify, and you can remove it at any time.
- Refunds. If an online-paid booking is cancelled — by you within the cancellation window, or by the Partner or Washify at any time — you receive a full refund to the same card, normally within 3–7 working days depending on your bank. No-shows are not refunded.
4. Promotions, rewards and memberships
Offers shown on a Partner’s listing are provided and honoured by that Partner. Reward points are earned on completed washes and may be redeemed only at Partners that accept them, up to the share of the price they allow. Points have no cash value, cannot be transferred, and may be changed or withdrawn with notice. Any membership plan is governed by the plan terms shown at purchase.
5. Reviews
Only customers whose booking was completed may leave a rating. Reviews must be honest and lawful; we may remove reviews that are abusive, false or unrelated to the service.
6. Acceptable use
Do not misuse the platform: no false bookings, no scraping, no interference with other users or Partners, no attempts to bypass security. We may suspend accounts that breach these terms.
7. Liability
Washify provides the platform “as is” during the pilot. To the extent permitted by Sri Lankan law, Washify is not liable for the quality of a Partner’s work, damage to a vehicle during a wash, or losses arising from a Partner’s cancellation; such matters are between you and the Partner, though we will help you resolve them. Nothing in these terms limits liability that cannot be limited by law.
8. Partner terms (car washes and mobile washers)
- Listings must be accurate: real photos, correct address and location, honest prices and durations, current opening hours. Washify reviews and approves every listing and may suspend a listing that misleads customers.
- Partners honour bookings made through the platform at the price shown, and mark washes as started and completed in the app so customers’ history and ratings are correct.
- Online payments and payouts. Customers may pay online in the app; Partners do not opt in or out. Washify collects online payments through its payment gateway and pays them out to the Partner’s nominated Sri Lankan bank account weekly, with a statement listing each booking. During the pilot Washify bears the gateway fee; any future fee share will be agreed in writing. Partners must keep accurate bank details in the Partner app; refunds issued to customers under these terms are deducted from the next payout.
- Discounts a Partner chooses to offer — promotions, stamp-card rewards, free add-ons — are funded by the Partner. Washify does not charge Partners any listing fee or commission during the pilot; any future fees will be announced with at least 30 days’ notice and require the Partner’s acceptance.
- Partners handle customers’ vehicles with reasonable care and hold any licences and insurance required by law.
- Customer data received through bookings (name, phone, vehicle, address for home visits) may be used only to deliver the booked service and must not be added to marketing lists without the customer’s consent.
9. Changes and termination
We may update these terms; material changes will be shown in the app. You may close your account at any time from the app or by contacting support; completed booking records are kept as Partners’ business records in anonymised form.
10. Governing law and contact
These terms are governed by the laws of Sri Lanka. Questions: hello@washifyy.com or 070 453 3345.
